FAQs
What is a Porcelain Tile
Porcelain tiles are tiles with a water absorption rate of less than 0.5 percent.
The difference is in the composition and durability of the tile. The clay used to make porcelain tile is more refined and fired at much higher temperatures than ceramic tile.
As a result, porcelain tile is extremely dense and less porous so it’s more resistant to moisture, stains, and water absorption. Although ceramic tiles are less expensive , porcelain tiles are more desirable due to its durability and resistance to chipping and scratching, especially for areas that endure heavy traffic.
What is a Rectified Tile
When a tile is rectified, the edges are cut by a computerized machine making them sharp, clean, and straight (see image ); thus letting you run these tiles very close together with very little grout. So when you get a rectified tile, you can have as little as a 1/16″ grout joint.
Rectified means that each tile displays sharp lines and is identical in size.
As part of the manufacturing process, porcelain tiles are baked at extremely high temperatures which causes shrinkage. Only then are they cut to their exact size, which makes porcelain quicker and cleaner to work with, while precision cut edges allow for extremely thin grout lines.
What is a Polished Tile
Polished tiles are tiles with a highly polished finish that's achieved by grinding the surface of the tile with a diamond disk. With glazed polished tiles, a layer of glaze is added to the tile before it goes into the kiln.
With its beautiful luster being part of the actual structure of the tile, the surface does not scratch, fade or show signs of wear, which makes it just as suitable for high-traffic areas such as office corridors and hotel lobbies.
The Polished surface is easy to keep clean and provides the same level of scratch, etch and stain resistance as other porcelain finishes. Virtually maintenance free, Polished porcelain tiles are extremely hard wearing and do not require sealing or periodic re-sealing.
What is a Slim Tile
Thin porcelain tile (TPT) AKA thin porcelain Tiles.
When choosing tiles, a common misconception is that the thicker the tile, the better. However, this is not the case.
Despite their sleek design, thin tiles are surprisingly strong. thin porcelain tiles are just as strong as regular porcelain tiles.
Although the production of thinner tiles can be more expensive, they have a big shipping and handling advantage than the thicker versions and they are of the same high quality you would expect.
Just as strong as regular tiles, thin tiles are also lighter. This means they can easily be handled and installed by one person and also reduces the overall load in building construction.
How do I place an order with grestiles.com?
Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you. We have a dedicated sales team available to take your order on the phone.
Do you offer tile samples?
If you prefer to see and touch before you buy, You can order up to 3 free tile samples delivered right to your door via UPS or FedEx.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
How will my tiles be delivered?
Tiles will be shrink wrapped on a pallet and delivered to the ground level edge of your property.
How do I use a coupon or Promo Code?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Do You have a Low Price Guarantee?
Yes we are committed to keep our prices low, and save you money! We will match any online competitors' regular final price; sales prices, special offers and coupons will not be price matched. Just email/call us with the URL of the selected merchandise, with the lower price displayed, and we will match it
Can I track my order?
Tracking information is usually available the day after shipment, You can Click the "My Account / Order Status" link on our site to track your order.
Is there a restocking fee?
No we do not have a restocking fee, however we will not be able to issue credits for any items returned broken. It is imperative that the return boxes are packaged well; these items are fragile.
What are my payment choices?
We currently accept all major credit cards as well as PayPal.
Do I have to be present for delivery?
Yes! If you find broken material in your order and feel that you cannot repurpose those pieces for cut pieces or future repairs, please promptly notify your Grestiles sales representative to discuss return and/or replacement details.
Your email must include: Your order number, The amount of cartons/pieces damaged, Pictures of the damaged goods, Any other relevant information (exterior damage to boxes, whether the boxes were packed horizontally or vertically, etc).
PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.
How many extra tiles should I order?
We recommend that you allow an extra 10% to 15% for wastage and cuts for your order. Please keep in mind that shipping costs of loose cartons can be extremely expensive, so if you end up needing a few extra cartons it could become very costly.
Make sure you measure correctly, you can use the tile calculator on our site to help you figure out how much tile you need
